What our Customers say...

General Testimonials

Andy, Dave, Jon, and the crew did a fine professional job responding to an extensive leak on a Sunday morning (isn't it always on a Sunday?) in a second floor condo unit in Kailua. They worked quickly with great coordination and speed. The tenant, property manager, resident manager and owner were continuously kept apprised of the situation. Follow up was great and on schedule. They delivered what they promised and it was a pleasure to have them working for us. We were all treated respectfully and they never tired of explaining the same issues repeatedly for each of us individually. They answered our questions and concerns with patience and courtesy. Our resident manager made the call to use them and we can see why. There is no other company but SERVPRO Kailua North/Laie for us in the future. We hope to never have to call them again (we have had our quota of emergencies for this year!) but we highly recommend them should the sudden unexpected need arise.

Andy and Glenna are so professional and kind. They moved quickly on my behalf and have done everything possible to help me in every way. Everyone that I met with SERVPRO was professional and never stopped working. They give 100% all the time and are the best in the business!

Joe was awesome. He called us everyday and explained what was happening, what he was going to do, and also what he did. Very professional. Jake was also very helpful. I'd highly recommend them.. on a good note I hope to never see them again!! Lol.. but if I do have any problems I'd call them for sure! !

Andy and Glenna Maras, the owners did a great job with a recent challenge with my home and were professional, friendly, clean and communicated well every step of the way. I highly recommend their company if you ever have the unfortunate need for this type of service. truly appreciate their attitude and work.

Glenna and Andy are THE BEST! They are knowledgeable, professional and friendly! They provide excellent service. I would highly recommend them to everyone! Thank you Glenna and Andy for all you do!

It has been a real pleasure to know and work with Glenna Maras, of SERVPRO of Kailua.  She and her Husband really know how to handle the tough issues regarding water damage and fire damage to buildings and homes. . I am very concerned about mold esp. in Hawaii climate, and know we can depend on Glenna and SERVPRO to take care of these issues professionally and safely.  Thank you so much Glenna!

It's one of those things you hope you never need but when disaster strikes it's nice to know that Glenna and Andy have the skills to bring your place back like it never happened. You would be amazed at the "before and after" pictures of some of their work. Highly recommended!

SERVPRO was very prompt and polite. They were very sensitive to my needs as a chemo patient. My pipe broke under my sink in my Kitchen and mold started to grow before I could get it fixed. My immune system is very weak due to being in chemo right now. They took extra care to make sure that no harmful air born mold spores spread through out my home. I would defiantly recommend them to anyone that has had and water damage to there home. Andy and Jon you did a great job. Thanks.

"I own a real estate and property management company and SERVPRO of Kailua/Laie is a company we call on and rely on regularly due to needing carpet cleaning services, along with the plumbing breaks, water heater leaks and other flooding/water damage issues. They are professional and when you call for their services quickly, a lot of the damage can be minimized as they will work to counteract mold growth. Don't hesitate to call manager Glenna if you need any help from SERVPRO - she's awesome!"